Frequently

Questions

Currently lithium-ion chargers and portable batteries like mophie power products are allowed on passenger aircraft in your carry-on bag. As regulations change, check out the FAA and TSA links below for the most up-to date information.

FAA Hazmat Safety

TSA Lithium Batteries

You can view our full product catalog as well as register and warranty your mophie product at ZAGG.com. Please note that some products are no longer available for purchase and might not be listed on the website. Regardless you can still register any mophie product on ZAGG.com.

Qi2 wireless charging technology, inspired by MagSafe, is the next iteration in wireless charging technology

Similar to MagSafe, Qi2 utilizes magnets to align the charging coils perfectly each and every time. It is more efficient and faster than its predecessor providing up to 15W charging speeds, double the original Qi standard of 7.5.

It is important to note that Qi2 is fully backwards compatible, meaning you can charge an older Qi device or MagSafe phone on a Qi2 charger. You can also use a Qi charger to charge a Qi2 device, but it will charge at the slower speeds.

For a full list of Qi2 mophie products, please click here.

If your juice pack is not charging follow these troubleshooting steps:

1. Plug the charging cable directly into a wall outlet. Do not plug it in to a charging station, power strip or extension cord.
2. Change the charging cable or wall adapter.
   
3. Move the charging cable to a different wall outlet.

If these steps do not resolve the issue you may need a replacement if your juice pack is still covered through the warranty.

No matter what model mophie product you have, charging it is easy.

Wirelessly charging products

For mophie products that have the ability to charge wirelessly, such as the powerstation wireless XL, simply place the product onto a wireless charging accessory. Charging begins on contact. An easy way to know if your power product can wirelessly charge is to simply look for the wireless charging icon printed on the product:

You can also use the included charging cable. Simply plug one end into the input charging port on your power product and the other end into a USB wall adapter.

Non-wirelessly charging products

For mophie products that do not have the ability to charge wirelessly, simply use the included charging cable. Simply plug one end into the input charging port on your power product and the other end into a USB wall adapter.

Charging your mobile device

To charge your mobile device from your mophie product, simply plug your device's charging cable directly into one of the USB output ports on your mophie product. Charging begins immediately.

mophie warrants our products against defects in materials and workmanship under normal use for a period of 2 years, as applicable, from the date of retail purchase by the Purchaser.

We have resolved the intermittent charging issue with your 3-in-1 travel charger with MagSafe.

Note: This is only applicable to the 2021 version seen here. This firmware update is not compatible with the 2023 version here. If you own the 2023 version and are experiencing charging issues, please follow the standard warranty instructions here.

To get you charging again, mophie will ship you a firmware update kit within the next 2 weeks that allows you to easily update the product within 2 minutes. To receive this kit, add the item inthis link to your cart on ZAGG.com and complete the checkout. The item is free of charge and will ship as soon as it is available. Only one kit is needed regardless of how many 3-in-1 travel chargers you own (note, only one item can be ordered per customer). Instructions will be included with the item.

All orders immediately begin processing at our warehouse before shipping. Please allow 1-3 business days processing time.

• Standard shipping (5-7 business days)
• Premium Ground shipping (2-5 business days)
• Express shipping (2-3 business days)
• Rush shipping (1-2 business days)

*Business days do not include weekends and holidays

Barring any unexpected delays in transit, your order should arrive within the timeframes above. Please check the tracking link from your order page for the ship date. Please note that tracking information may not be available immediately or updated in real-time.

Shipping to the following locations will need additional transit time.

• Alaska, Hawaii, and Puerto Rico
• Other locations outside of the continental U.S.
• APO addresses (such as Armed Forces addresses overseas)

Bear in mind that once an order is placed it cannot be canceled. Nor can the shipment be sped up, redirected, or returned while in transit. While we are unable to redirect your order, many shipping couriers do have the option to hold a package or redirect it to a forwarding address. If you do notice an error, please reach out to the shipping carrier to see if they can assist you.

mophie.com currently supports North America. To purchase mophie products outside of North America, please visit eu.zagg.com/mophie.

All orders are processed and fulfilled within 1-3 business days.

Our warehouse processes shipments Monday through Friday — business days do not include Saturdays, Sundays, or holidays.

Further details on shipping times are available here.

Bear in mind that once an order is placed it cannot be canceled: if you have ordered an item in error, please see this article for instructions on how to return your item for a refund upon receipt.

After placing an order, we cannot expedite processing or change shipping methods, and the carriers responsible for delivering the order cannot redirect or return items while in transit.

For information on how to return a new purchase for a refund, please click here.

If, for whatever reason, you are dissatisfied with your mophie.com purchase, you can return it to mophie within 30 calendar days of the purchase date of the item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.

Original packaging is not required. Ship the product, with your order number and "return for refund" written on the OUTSIDE of the shipping package, to one of the addresses provided below. Once the order is delivered, please allow up to an additional 5 business days for it to be checked in and refunded.

For customers in the Americas

mophie [order number]
6244 Technology Ave.
Kalamazoo, Michigan 49009
United States

Other guidelines
Please be cautious and do not include any non-mophie products, as they may be disposed of and unable to be retrieved.

Customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as mophie is not responsible for lost or damaged products.

For products purchased at a retail location, a return for refund must be initiated at the store from where it was purchased. mophie cannot refund purchases made at a retailer.

Once an order is placed, it is locked for processing and can't be canceled or amended in any way by our care team or our warehouse.

If you purchased a new product you can simply return the item for a refund once it arrives to the address below with your order number and 'return for refund' written on the outside of the package. Original packaging not required.

The return for refund timeframe is 30 days from the purchase date. Once it is received and processed, your purchase will be refunded back to the payment method with which it was placed. Warranty replacement orders are also unable to be canceled.

For customers in the Americas:

mophie, Inc.
Order # __________
6244 Technology Ave
Kalamazoo, MI 49009
United States

Please be cautious and do not include any non-mophie products, as they may be disposed of and unable to be retrieved.

Customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as mophie is not responsible for lost or damaged products.

US purchase terms can be found here.

Are you waiting to receive a refund for a recently returned product?

When returning a product for a refund there are three factors to consider. First, the shipping method used to return the item. Second, the processing time once the product has been delivered. Third, the credit posting back to the original payment method.

When returning a product please make sure tracking is added to ensure delivery. Once the product has been delivered, please allow 2-3 business days for processing. Once the return has been processed the credit will post to the account according to your financial institution's guidelines.

During times of higher volumes of returns such as the holidays, processing time may be extended.

To register your mophie product, please proceed to ZAGG.com, our parent company, and follow the steps below:

1. Click on "Support" at the top of ZAGG.com. Then click on "Register a Product".
2. You will be prompted to log in if you have an account. If you do not remember your password, click "Forgot My Password" and a link to reset it will be emailed to you. Please check your junk or spam folders if you do not find it right away. If you do not have an account you will be able to create one. 
3. From there you will be directed to your account dashboard. Click "Register A Product" button, go through the category decisions to choose the product you own. If you have the box, you can also scan the QR code for an automatic registration.

All mophie devices are stamped with a serial number. To find the serial number on your mophie device, click here.

Need to Make a Warranty Claim?

We make it simple and easy for you to make a warranty claim.  Please click here to start your online warranty claim.  You will be asked to log in or set up a new account to get started.

Please note: As items may ship from multiple locations and also because each warranty applies to a singular item, only one item can be replaced per warranty transaction. Shipping and handling fees apply for each order.

If you have multiple items needing a replacement, please ensure they are each registered individually and request a separate warranty replacement for each item you need replaced.

mophie makes it easy for you to make a warranty request and get a replacement. You simply have to register your product, and then request a replacement, all from a ZAGG.com account.

Register Your Product
In order to request a replacement under your warranty, your product must first be registered. Registering a product can easily be done on ZAGG.com.

1. Sign In or Create an Account at ZAGG.com
2. From your Account Dashboard, click the Register a Product button
3. Follow the steps to complete your Product Registration

Please note:

• If you were logged in to your ZAGG.com account at the time of purchase, your product may already be registered.
• If you need help identifying which InvisibleShield product you have, click here for help.
• Customers Outside North America, please make sure you have the correct country or region selected when you sign in. You can find the Select a region drop-down near the bottom of the website.

Request a Replacement
You can request a replacement under warranty by first signing in to the ZAGG.com website.

1. Sign In or Create an Account at ZAGG.com
2. Click Registered Products and find the registered product you would like to replace
3. Click the Get A Replacement link on the product you want to replace
4. Follow the rest of the Warranty Replacement steps

Please note:

• Your product must first be registered before you can submit a warranty replacement request.
• Only one item can be replaced per warranty transaction. Please ensure you make separate requests for each item you would like to replace.
• Shipping and handling fees apply for each order and please allow 1-3 business days for order processing.

After placing an order on mophie.com, our payment processing system communicates with your credit card bank to make sure all the information on the order is correct. A full authorization on the card is placed as just a hold on the funds - this is not an actual charge.

If incorrect information was entered on the order, such as a billing address that doesn't match the address on the card or an incorrect security code, the order will not process. You will still see the authorization charge in "pending" status, but you have not been actually charged. That "pending" charge will drop off typically within 7 business days (actual timeframe depends on the bank). If you have not received an order confirmation email, this is the situation and it will resolve itself. Reach out to your financial institution for more information on how long before those funds are released.

The charges will finalize on your credit card after your order ships, and your card will only be charged once.

You only pay once, and we only charge the card when we actually send you your order.